Customer Service Coordinator – Fixed-Term Contract

Join our team and make a difference in the logistics industry! 

Key Responsibilities:

• Professionally handle customer queries via email, orders and phone calls
• Use both customer-owned and DHL systems accurately
• Follow up on emails, queries, orders, and deliveries
• Provide support to warehouses and customers
• Investigate problematic cases, shipments, requests, and other issues related to daily operations
• Communicate with central, local, and satellite warehouses; escalate issues to the appropriate level/person/IT via email, phone, Skype, or other commonly used channels
• Review and resolve issues escalated by customers or other DHL departments
• Provide on-the-job training to colleagues

Requirements:

• Availability for a two-year employment contract
• Fluency in English
• 1–1.5 years of experience in customer service or international logistics
• Proficiency in MS Office tools, especially Outlook and Excel
• High level of customer focus
• Strong communication and teamwork skills
• Strong planning and organizing skills
• Adaptability and rule-following mindset

 

What do we offer? 

• Cafeteria HUF 500.000/year 
• Yearly bonus scheme 
• Medicover insurance 
• Opportunity to be part of a great team and the world's leading logistics company 
• Stability, career growth and a whole range of certified trainings 
• Friendly team and pleasant working environment 
• Extra benefits (discounted fee for the Life1 network, Praktiker, Alza and GreenGo discounts, fruit days) 
• The opportunity to learn something new, but also to ignite new ideas. 

Workplace: Budapest, hybrid