Customer Service Representative

Role : Customer Service

Location: Remote (EST hours) Houston, TX

• 30-minute lunch break
• Two 15-minute paid breaks

About the job

Join a leading service provider as a Remote Customer Service Representative. Promoting a one call resolution mindset, you will provide the best-in-class service to internal and external customers.

As a Customer Service Representative, you’ll be the friendly voice on the other end of the line, assisting members, providers, brokers, and internal teams. You’ll:

• Handle inbound calls with professionalism and empathy
• Research and resolve inquiries using provided resources
• Educate callers on available options to ensure one-call resolution
• Occasionally make outbound calls for surveys and follow-ups
• Stay compliant with CMS guidelines and internal policies

What you’ll need to succeed

• Excellent communication and listening skills
• Ability to multitask and stay organized
• A customer-first mindset
• Previous call center or customer service experience is a plus

What you’ll get in return

• Supportive team environment
• Clear training and guidance
• Opportunity to make a real impact
• Competitive hourly rate
• Structured schedule with breaks to recharge
• Ability to work from the comfort of your own home

Regards,

Akansha Pandey

Recruiting Partner

Americas Recruiting – Technology

HAYS Working for your tomorrow

Email- [email protected]

Direct Number – (813)-280-4169