Customer Service Specialist

Description

About Us:

Redbarn Pet Products is a 28-year veteran in the Pet industry and holds out as one of the few founder owned and operated brands, dedicated to delivering high-quality, innovative Dog food, chews, and treats. With a focus on integrity, quality, and innovation, our mission is to make pets happy by offering products that seamlessly transition from chew time to treat time to mealtime. Our brands are poised for a revolution as our business has grown considerably with our entry into the food category 5 years ago.

Some Perks of Joining the Redbarn Team

• Medical, Dental, and Vision Insurance
• 401(k) with a company match
• Flexible/Health Spending Accounts
• Voluntary Benefits
• Pet Insurance
• Life and Accidental Death & Dismemberment Insurance
• Paid Vacation / Paid Sick
• Employee Pet Food Discounts
• Complimentary Office Snacks

Summary As a Customer Service Specialist, you’ll be the first point of contact for our customers, both new and returning. In many ways, you’ll be the voice of our business! This role is all about providing exceptional support to our customer pack.

Expectations

• Highly Motivated: You bring enthusiasm and a can-do attitude to your work.
• Tech-Savvy: Comfortable with technology and quick to learn new tools.
• Friendly and Outgoing: You enjoy engaging with people and making their day better.
• Entrepreneurial Spirit: We consider everyone on our team an entrepreneur—having a growth mindset is essential.
• Ready to Work: Show up to your shift prepared and ready to dive in.
• Adaptable: You’re comfortable with change and can go with the flow as needed.
• Team Player: We’re all in this together; supporting each other is key.
• Values-Driven: Use our core values in every customer interaction and when collaborating with the team.

Duties And Responsibilities

You’ll be responsible for a variety of tasks, all aimed at providing the best customer experience possible. This includes but is not limited to:

• Assisting customers via phone, live chat, email, and SMS/Text.
• Taking orders, answering questions, and helping customers with their needs.
• Engaging with customers to resolve issues and provide solutions.
• Managing customer inquiries through platforms like Amazon, Stamped.io, and other third-party applications.
• Tracking returns, customer complaints, and other important customer metrics.

Tools You’ll Use Regularly

After training, you’ll become proficient in the following tools to help manage your daily tasks:

• Shopify
• Asana
• Reamaze
• Postscript
• Nextiva
• Slack
• Amazon (Seller Central)
• Stamped.io
• Recharge
• Google Voice

Supervisory Responsibilities

This job has no supervisory responsibilities.

Competencies We Value

To excel in this role, you should demonstrate the following skills and qualities:

• Attention to Detail: You notice the little things that make a big difference.
• Problem Solving: You identify and resolve issues efficiently, even in challenging situations.
• Customer Service: You handle tough situations with empathy and aim to exceed customer expectations.
• Communication: Whether it’s written or spoken, you’re clear, concise, and responsive.
• Judgment: You use critical thinking to make sound decisions.
• Planning and Organizing: You prioritize tasks and use your time wisely.
• Quality: Accuracy and thoroughness are in your DNA.
• Safety and Security: You’re mindful of safety and report any potential risks.

Requirements

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education And Experience

A high school diploma or equivalent, with some related experience preferred.

Language Skills: Able to read, write, and communicate clearly.

Math Skills: Basic math skills to handle customer orders and inquiries.

Reasoning Ability: Apply common sense to solve straightforward problems.

Computer Skills: Comfortable with database and internet software, as well as word processing tools.

Other Skills: Strong multitasking abilities.

Physical Demands

This role involves sitting for long periods, using your hands, and communicating frequently. You might occasionally need to lift items up to 10 pounds, and less frequently, items up to 25 pounds.

Redbarn Pet Products is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Redbarn Pet Products complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, please contact Human Resources at (562) 495-7315.

CPRA Notice. If you are a California resident, and would like to learn more about what categories of personal information we collect when you apply for this job, and how we may use that information, please read our CPRA Job Applicant Notice at Collection by copy and pasting the below link into your browser).

https://redbarninc-my.sharepoint.com/:b:/p/czamora/EQm8AE0J_pVHntdaRGJ-XpEB0hcBOOujGlKgb2EbUs2nvA?e=AeJXBj

Redbarn Pet Products does not accept unsolicited resumes from search firms or employment agencies. Unsolicited referrals and resumes are considered Redbarn property and therefore, Redbarn Pet Products will not pay a fee for any placement resulting from the receipt of an unsolicited referral. At Redbarn Pet Product’s request only, preferred vendors may be invited to refer talent for specific open positions. In these cases, a fully executed agreement with Redbarn Pet Products must be in place and current.