Body Shop Advisor

French Ellison Truck Center, located in Corpus Christi, TX, is currently seeking a talented individual for a Body Shop Advisor position. This position is ideal for someone with related experience, effective communication skills, and the ability to work well under pressure. This is a great opportunity to join a growing and successful dealer group.

Primary Duties

• Create a positive initial contact with body shop customers
• Ensure that all body shop phone calls are handled professionally and expediently
• Work closely with shop foreman to schedule repairs
• Perform additional duties as required by the Body Shop Manager
• Perform all required tasks in accordance with company Standard Operating Procedures
• Send professional Estimates to include parts and labor to customers

Duties

• Open work orders
• Discuss service issues with customer and create an accurate description of customer's service problems and requests
• Determine method of payment and explain payment requirements to customer before work commences
• Maintain communication with customer as necessary during the repair process
• Maintain complete knowledge of OEM and vendor warranties
• Close repair orders
• All other duties as assigned

Qualifications

• Ability to work in a dealership environment with frequent exposure to weather elements
• Willingness and ability to work up to 12 hours per day as required
• Ability to sell body shop wor
• Ability to work with customers in a variety of situations
• Good writing and communication skills
• Sufficient computer skills
• Ability to sit, stand, bend, kneel, stoop and lift/move up to 75 lbs. on a regular basis
• Ability to work in an environment to include 8-12 hour days, and flexibility to extend working hours when necessary