Customer Service Specialist

At Bizzetta, we believe in turning possibilities into opportunities and opportunities into success. As a dynamic sales firm, we specialize in empowering businesses to achieve their goals through innovative strategies, exceptional service, and unparalleled results.

Position Overview

Bizzetta are seeking a dedicated and enthusiastic Customer Service Specialist to join our dynamic team. In this role, you will be the frontline ambassador of our company, responsible for delivering exceptional service and support to our valued customers. You will engage with customers through multiple channels including phone, email, and live chat, ensuring their inquiries and issues are handled promptly and efficiently.

This position is fully on-site applicants must live in or near Charlotte, NC. Immediate availability is required.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Provide accurate information about products and services to assist customers effectively.
• Resolve customer complaints and issues with empathy and a solution-oriented approach.
• Document customer interactions and maintain detailed records in the CRM system.
• Collaborate with internal teams to address complex customer problems and improve service quality.

Qualifications

• Proven experience in a customer service or related role.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to handle stressful situations with patience and professionalism.
• Proficiency with customer service software and CRM tools.
• Capable of multitasking and managing time effectively in a fast-paced environment.

What We Offer

• Competitive hourly pay based on experience.
• Flexible scheduling depending on event needs.
• Opportunities to gain hands-on experience in event operations and client engagement.
• Supportive, team-oriented environment with potential for future advancement.
• Fast-paced, engaging work setting where your contribution makes a difference.

How To Apply

If you’re reliable, energetic, and ready to start immediately, we’d love to hear from you!