Marketplace Support Specialist

As a Marketplace Support Specialist, you will support a fast-paced online platform serving healthcare professionals and organizations. Working primarily through email and chat, you will assist users with account access, credential verification, scheduling inquiries, background check questions, password resets, and general platform support.

This is an excellent opportunity for candidates who enjoy problem-solving, communicating clearly, and working in a structured, customer-focused environment.

What You'll Be Doing

• Responding to customer inquiries via email and chat
• Assisting users with account access and login issues
• Performing password resets and account recovery support
• Helping users navigate platform features and processes
• Supporting background check and credential-related inquiries
• Investigating customer concerns and identifying appropriate solutions
• Escalating complex issues to the appropriate internal teams
• Maintaining accurate records and case documentation
• Meeting quality, productivity, and service-level expectations
• Delivering a professional and empathetic customer experience with every interaction

• Coverage operates between 8:00 AM and 8:00 PM Central Time
• Rotating schedules within operating hours
• Schedule details will be provided during the hiring process
• Start date: 5 October 2026

• USD $260 per week
• Paid training provided
• Full-time opportunity
• Independent Contractor

• Stable, long-term opportunity
• Supportive team environment
• Professional growth opportunities
• Structured onboarding and training
• Opportunity to develop expertise in customer support operations

To ensure fairness and consistency, all applicants must complete every stage of the hiring process.

Our hiring process includes:

• Application Form
• Pre-screen Questionnaire
• One-Way Video Interview
• Live Interview
• Final Interview

• The Pre-Screen Questionnaire and One-Way Video Interview are mandatory parts of the hiring process.
• Candidates who do not complete them will not be considered for this position.
• All resumes must be submitted in English to be considered for the position.

What We're Looking For

• Previous experience in customer service, customer support, help desk, or technical support
• Strong written and verbal English communication skills
• Excellent attention to detail and organizational skills
• Ability to troubleshoot and resolve issues independently
• Comfortable working in a fast-paced environment with multiple priorities
• Strong problem-solving and critical-thinking abilities
• Professional, customer-focused mindset
• Experience working with ticketing systems, CRM platforms, or support tools is preferred
• Experience with email and chat support is highly preferred
• Ability to commute to and work on-site in our office in Barranquilla, Colombia