Client Support Agent

Ready to take your career global?

Make your mark at one of the biggest names in payments. We’re looking for Client Support Agents to join our ever evolving Technical Support team and help shape the future of global commerce.

About The Role

This role is aligned to Sentral, (part of Global Payments) a proven web-based software solution that seamlessly manages school administration, student data and so much more. Our tailor-made solutions help administration staff, teachers and school leaders save valuable time to focus on improving school and student outcomes. Sentral is the trusted solution of choice in over 2,000 schools across Australia.

As a Client Support Agent, you'll provide first and second-level support, troubleshoot technical issues, build strong customer relationships, and help schools get the most value from our software.

Salary

We are currently seeking candidates for both full-time (38 hours per week) and part-time (approximately 22.5 hours per week) opportunities.

The full-time salary is AUD $75,000 plus superannuation.

Part-time positions are available on the following schedules:

• 7:30am to 12:00pm, Monday to Friday
• 2:00pm to 7:00pm, Monday to Friday

The salary for part-time positions will be paid on a pro-rata basis, relative to the full-time salary and hours worked, plus superannuation.

What You’ll Own

• Deliver support via phone, email, tickets, and online meetings
• Troubleshoot and resolve software and technical issues
• Guide customers through system setup and usage
• Build trusted relationships with school users and administrators
• Escalate complex issues and collaborate with senior support team members
• Manage support tickets to meet service levels and customer satisfaction targets
• Contribute to knowledge-sharing, self-help resources, and process improvements
• Work closely with colleagues to enhance the customer experience

What You’ll Bring

• 2+ years' experience in customer service, helpdesk, or software support
• Strong troubleshooting, problem-solving, and analytical skills
• Excellent verbal and written communication skills
• Ability to manage multiple priorities and work independently
• Customer-focused, solutions-driven mindset
• Passion for technology and learning new systems
• Experience with cloud-based applications and web technologies
• Understanding of customer service best practices and SLAs

It's a Bonus if You Have

• Experience in Education, EdTech, or supporting schools
• Knowledge of SQL, debugging tools, or ITIL principles
• Understanding of SDLC and web-based applications
• Diploma or qualification in IT, Networking, or a related field
• Familiarity with Sentral or other school management systems

About The Team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.