Customer Support

Role Description The Customer Support role at InfiCare Inc. is a full-time, on-site position based in San Antonio, TX. This role involves responding to customer inquiries via phone, email, and chat, providing clear and accurate information, and ensuring timely resolution of issues. The Customer Support professional will troubleshoot basic technical problems, escalate complex cases when needed, and document interactions in the support system. Daily responsibilities include maintaining a high level of customer satisfaction, collaborating with internal teams to resolve recurring concerns, and identifying opportunities to improve support processes. The role also requires following company policies, meeting performance metrics, and contributing to a positive and professional service environment.

Qualifications

• Strong Customer Support and Customer Satisfaction skills, with a focus on delivering clear, courteous, and solution-oriented service.
• Excellent Interpersonal Skills, including the ability to communicate effectively with diverse customers and team members.
• Ability to provide Technical Support for common issues, with solid Analytical Skills to troubleshoot and resolve problems efficiently.
• Effective written and verbal communication skills, with attention to detail and accurate documentation of customer interactions.
• Ability to work on-site in San Antonio, TX, manage time effectively, and meet individual and team performance goals.
• Prior experience in customer service or help desk environments preferred; experience in staffing or professional services is a plus.
• High school diploma or equivalent required; post-secondary education or relevant certifications in customer service or IT support are advantageous.