Customer service advisor

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Job Details

This role is in support of NWOS, a Cencora business offering the supply for surgical appliances in the UK

We’re looking for a Customer Service Advisor to join our team in Leigh, supporting customers with queries, order updates, and issue resolution. This is a fixed term contract until the end of July 2027.

You’ll be the first point of contact, working closely with internal teams and external partners to deliver a smooth, reliable service and a great customer experience.

Location: Leigh, WN7

Hours of work: 37.5 hours per week, 9am-5.30pm (with 30 minutes unpaid break)

Working Days: Monday - Friday

Key Responsibilities

• Respond to customer queries via phone and email
• Track orders and provide updates to customers
• Resolve issues quickly, including delivery and order queries
• Liaise with internal teams and external carriers
• Amend orders while minimising disruption
• Maintain accurate records across internal systems
• Handle complaints calmly and professionally
• Support service levels and team targets

About You

• Previous customer service experience
• Strong communication skills
• Calm under pressure and solution-focused
• Organised with good attention to detail
• Confident using IT systems
• Positive, team-oriented approach

What You’ll Get

• Annual company bonus scheme
• 20 days holiday + bank holidays
• Structured training and ongoing development
• Supportive team environment

What Cencora offers

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated Companies

Affiliated Companies: Alliance Healthcare Management Services Limited

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned