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Riverland Trading Linkedin · Posted 24d ago

Customer Service

Charleston

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Indexed description

Qualifications

  • The successful candidate will possess excellent organizational and time-management skills along with problem-solving abilities and previous Customer Service experience, preferably in chemicals and materials or another related industry
  • 2+ years of successful customer service experience
  • Detailed-oriented, reliable, able to think on your feet and problem solve
  • Proven ability to work effectively with both external customers and internal operations
  • Excellent oral and written communication skills
  • Experience using Microsoft office and SOP software
  • Outstanding relationship building and customer service skills
  • Highly organized and detail focused approach
  • Ability to investigate issues and develop a solution
  • Interested candidates must be legally authorized to work in the United States

Responsibilities

  • Serve as the primary contact for customer orders, satisfactorily managing the order process from receipt of order to delivery
  • Effectively communicate with customers, informing them as required of order status, delivery times and any potential issues
  • Manage all communicate all pricing information to ensure accurate invoicing
  • Serve as the front line response response for resolving customer order issues
  • Collaborate and communicate with Account Mangers in the field with regard to customer orders and customer satisfaction
  • Build relationships with customer's purchasing department personnel to understand and anticipate their needs
  • Efficiently use internal ERP, CRM, Demand Planning and other software to successfully complete customer orders
  • Place orders directly with outside suppliers for direct shipment when required
  • Collaborate and communicate effectively with warehouse personnel
  • Use strong people skills to tactfully and patiently address complex problems
  • Complete special projects as assigned by management as needed
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