Technical Support Rep - Building Materials - Kilcullen, Co. Kildare

The Technical Support Representative is responsible for providing technical support to customers and prospective clients on the range of KPRO products, including screeds, renders, EWI systems, grouts, repair mortars, and associated construction products and systems.

The role acts as the primary technical interface between the company and its internal and customers, delivering expert support via telephone, email, online platforms, and on-site visits. The successful candidate will work within the Technical Support Team ensuring our customers and prospective clients receive expert technical support in a prompt and professional manner, ultimately achieving sales growth through continued customer satisfaction and product specification.

Key Responsibilities & Accountabilities:

Provide technical advice and troubleshooting support to customers by telephone, email, video call, and in person.

Provide technical support to the Customer Service Team on KPRO related products.

Provide technical support via project visits and site meetings.

Respond promptly to customer enquiries relating to product selection, specification, installation procedures, curing requirements, and performance issues.

Assist in the investigation of customer complaints and technical issues, identifying root causes and recommending corrective actions.

Maintain a high level of technical knowledge across all product ranges.

Qualifications & Experience:

Degree, diploma, or equivalent qualification in:

Construction Technology

Civil Engineering

Building Engineering

Construction Management

Materials Science

Or related discipline

Knowledge Requirements:

Construction specifications and standards.

Building pathology and defect diagnosis.

Health and Safety requirements relevant to construction sites.

Quality assurance and complaint investigation processes.