Customer Service Representative

ID&C, located in Bradenton, Florida is looking for a Customer Service Representative. This is an exciting time to join the team as we are experiencing a strong period of growth for the business. ID&C is a leading provider of access control products and services to the global entertainment industry with some of the largest and best-known music festivals, resorts, conferences, and live event clients globally such as Bonnaroo, EDC, Marriott, Wyndham, Ritz Carlton, The Grammys, The Super Bowl and many more! This next chapter for ID&C presents an amazing opportunity for individuals with the right attitude and drive it takes to be part of a start-up team.

The Customer Experience Representative position will be responsible for order transactions from receipt to delivery, delivering a white-glove level of service to our clients at every step. Duties will include engaging with clients and internal partners daily via phone calls and emails, and order management of medium-high volume accounts. The ideal candidate will have a positive attitude, is detail oriented, can multi-task, and is a team player.

We are looking for candidates who are detail oriented, proactive, and self-sufficient, coachable, and a team player. The ideal candidate would have a passion to grow their career and enjoys live event space with desire to work in the industry. Client-facing experience via phone and email communication is a requirement.

What we offer:

ID&C operates within the Avery® North America division of CCL Industries Inc., a world leader in specialty label and packaging solutions for global corporations, small businesses, and consumers. Here in Bradenton, FL, we feature the best of both worlds—the culture of a < 30-employee start-up backed by the strength and success of a growing global corporation. Our employees are our greatest asset, and we make sure they know it.

• Competitive pay + quarterly bonus eligibility
• Comprehensive benefit package including very generous 401K company match including health, Dental, Vision, Paid Life and Disability Insurance and more.
• Generous Paid Time Off policy
• A vibrant warehouse-style workspace located just off i75 and Sr 70 in Bradenton FL

Day to Day Responsibilities:

• Communication: with new, existing, and potential clients on a regular basis, directing them to the correct person or solution to deliver a high standard of client experience via email, phone and chat.
• Professional front-line contact for ID&C clients, providing a white-glove standard of service at every touchpoint.
• Client Service: ability to manage client complaints and/or inquiries with professionalism and direct to appropriate team member if needed.
• Order Entry: Data entry for orders ready to be put onto the system as well as new orders from existing clients.
• Product Knowledge: high level of product knowledge after training.
• Interaction: work closely with Sales, Design, Logistics, and Operations team to ensure a seamless, white-glove client experience with orders.

What you need to Succeed:

• Client-facing experience; via phone & email with strong written and verbal communication skills.
• Self-motivated to work under his/her own initiative.
• Must be in local area and able to commute to office daily.
• Attention to detail and passion for providing white-glove excellence.
• Ability to think outside the box for proactive solutions, organize, prioritize and handle multiple tasks.

All offers of employment are based on the successful completion of a pre-employment background check. Avery Products Corporation is an at-will employer. Employment is at will and, as such, are free to resign at any time without any reason. The company retains the right to terminate an employee’s employment at any time with or without reason or notice.

Thank you for your interest and considering this opportunity! Please send resume when responding.