Customer Service Representative

About the Role:

We’re looking for a passionate and motivated English Customer Service Representative to join our team! In this role, you will assist customers by providing information, solving problems, and ensuring a positive experience with our company.

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Responsibilities:

• Handle incoming calls, emails, and chat inquiries in English.

• Provide accurate information about products and services.

• Resolve customer complaints efficiently and professionally.

• Follow up on customer requests to ensure satisfaction.

• Record all customer interactions in the system.

• Collaborate with other departments to improve the customer experience.

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Requirements:

• Excellent command of spoken and written English.
• Strong communication and problem-solving skills.
• Previous experience in customer service (6 months of proven experience required).
• Available for rotation shifts
• Basic computer and typing skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Positive attitude and team spirit.

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Benefits:

• Competitive salary
• Paid training and career development opportunities.
• Social insurance
• Medical insurance
• 24/7 Transportation provided