Client Care Coordinator - 24/7

At DHL Supply Chain, we all share a set of common values. To deliver excellent quality. To make our customers successful. To foster openness. To set and follow clear priorities. To be entrepreneurial. And to be socially responsible and act with integrity. These are the things that bring us together as associates and set us apart from other logistics companies.

Join us as a

Client Care Coordinator

Join our dynamic team at DHL Supply Chain as a Customer Service Representative, acting as the frontline interface for our customers in the EMEA region. In this role, you will respond to customer inquiries via email, chat, and occasionally over the phone, all while working in shifts to uphold our global customer service standards.

Main tasks and key responsibilities:

• Efficiently respond to customer queries through various channels (email, chat, phone, ticketing system).
• Responsible for operating within our order and transport management systems to ensure efficient logistics and order fulfillment
• Own and manage customer engagement and interactions.
• Ensure that service level agreements are consistently met.
• Communicate positively with all involved parties, including central, local, and satellite warehouses.
• Follow established processes to raise and resolve customer inquiries.
• Provide regular reports and monitor warehouse inventory in the order management system.

What you should bring to the team:

• Upper Intermediate English language proficiency.
• Willingness to work in shifts and weekends.
• Ability to work independently and collaboratively as a team player.
• High emotional intelligence and strong verbal communication skills.
• Excellent time management and punctuality.
• Strong analytical thinking and problem-solving skills.
• Proficiency in MS Office applications is a plus.
• Fresh graduates are welcome to apply—start your career with us at a multinational company!

What we offer:

• Competitive salary and performance bonus
• Cafeteria package – eligibility is granted during probation period as well
• Medicover Health Insurance
• Insight into complex logistics solutions within a stable and evolving business environment.
• A collaborative community where your voice matters.
• Opportunities to participate in GoGreen, our group-wide environmental protection program.
• Corporate assets, including a laptop and Home Office pack.
• Cycle to work scheme, discounted gym membership to Life 1 network, and retail discounts.
• Employee Assistance Program to support your well-being and mental health.
• A hybrid work environment combining home office flexibility with a modern office setting.

Our commitment to creating a great workplace has earned us the honor of being a Top Employer in Europe for five consecutive years.

Join us and collaborate with colleagues from diverse backgrounds, bringing together a wealth of skills, experiences, and perspectives. We believe diversity is one of our greatest strengths and actively promote inclusion every day.