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MHP – A Porsche Company Linkedin · Posted 12d ago

Service Desk with German - Consultant (f/m/d)

Bucharest

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Indexed description

Tasks

  • You will serve as the first point of contact for customers seeking technical assistance via phone, support portal, or email
  • You will identify and assess customer needs to ensure prompt and accurate support
  • You will provide first-level support for basic IT issues and service requests related to systems, applications, and hardware
  • You will escalate unresolved issues or complex service requests in accordance with agreed service level agreements (SLAs)
  • You will work continuously to improve customer service, user perception, and overall satisfaction
  • You will maintain and update the Knowledge Base, ensuring documentation is accurate, helpful, and up to date

Qualifications

  • Minimum 2 years of experience in Service Desk, Helpdesk, IT Support or Customer Support Roles with a strong focus on technical issue resolution
  • Excellent Communication Skills: You will be listening and speaking to people by phone, often in some state of distress. Your ability to listen, speak plainly, and communicate effectively will be necessary
  • Problem-Solving Skills: Ability to diagnose and resolve basic technical issues. You will need to be able to prioritize the most important situations
  • Customer-oriented and cool-tempered
  • Advanced proficiency in German (B2–C1) and intermediate proficiency in English (B1)
  • Ability to work in a team and communicate effectively
  • Good understanding of IT concepts (i.e. email, AD, OS, Mobile devices etc.)

Things to know before departure:

  • Start: by arrangement - always on the 1st and 15th of the month
  • Working hours: full-time (40h); 27 vacation days
  • Employment contract: Unlimited
  • Line of work: Consulting
  • Language skills: Fluency in written and spoken German and English
  • Flexibility & willingness to travel
  • Other: a valid work permit
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