Technical Support Dispatcher

Role: Technical Support Dispatcher

Location: VASS BRUSSELS

А global digital transformation company with a team of more than 4,900 global players in 26 countries – in Europe, America and Asia, working together to put organizations at the forefront of innovation by bringing together talent, knowledge and technology.

Our approach is based on conscious technology, through which we create positive environments and meaningful opportunities, always in our own way, making the complex simple.

VASS BeNeLux, in partnership with the European Commission, is currently seeking an Expert Technical Support Dispatcher to work from the European Commission.

The role:

• Receive and process requests from building occupants via telephone, email, or system alerts regarding infrastructure issues, technical incidents, or logistical services.
• Register and document requests in the ticketing system (e.g. MITS).
• Dispatch intervention requests to the appropriate technical teams, contractors, or Local Proximity Teams.
• Identify urgent situations and escalate them to security services or on-call technical staff when necessary.
• Monitor the status of tickets until resolution.
• Provide information and guidance to building occupants regarding OIB services and ongoing works.
• Maintain clear communication with internal teams, technical managers, and contractors.

You have:

• Fluent in English and French.
• Experience in customer service, helpdesk, service desk, or support roles is preferred.
• Junior candidates are welcome.
• Strong communication and customer interaction skills.
• Ability to work in a shift-based environment.

If you want to join a dynamic company where technological challenges will be found in your day to day we are waiting for you in the great VASS team.

And we encourage you to be the best version of yourself: Transformative, Creative, Honest, Vibrant!

At VASS we take action every day to achieve a favourable environment that facilitates and promotes equal opportunities, non-discrimination, diversity and inclusion of all people. We select our talent based on business needs, skills and merits. 🌟