Chat Customer Support Representative - AT&T

Welcome to OneTouch Direct - where we turn customer service into a memorable experience! As a prominent contact center solution provider since 1998, we partner with Fortune 500 companies to ensure their customers receive unparalleled support and service.

We are currently looking for a Chat Customer Support Representative to join our dynamic team! You will be the voice behind the chat, assisting AT&T customers with their inquiries and ensuring they receive top-notch assistance in a timely manner.

Your Role Will Include:

• Responding to customer inquiries via chat with a friendly and professional demeanor
• Resolving issues and providing information about AT&T products and services
• Handling customer complaints and questions effectively, ensuring satisfaction
• Maintaining a positive attitude while managing multiple chat interactions simultaneously
• Documenting conversations and ensuring follow-up where necessary

Requirements

• Excellent written communication skills with a friendly and clear tone
• Previous experience in a customer service role, particularly in chat support, is a plus
• Strong problem-solving skills and the ability to think on your feet
• Ability to handle high volumes of chat interactions efficiently
• Familiarity with AT&T products and services is advantageous
• Proficiency with computers and chat support software
• Strong attention to detail and organizational skills

Benefits

• The WEEKLY COMISSION will be paid based on performance, you receive can an additional $1, $2, or $3 an hour.
• Monthly COMISSION - To qualify for the monthly commission, YOU MUST WORK 150 HOURS AND 7 DAY FUNCTION RESOLVE 91% OR HIGHER.
• Full-Time Hours: 40 hours per week schedule, with overtime opportunities!
• GREAT Earning Opportunities: Competitive hourly pay PLUS monthly bonus opportunities!
• Supportive Environment: Classroom training, plus 1-on-1 support for your first week of call taking!
• Great workplace: Daily and weekly incentives to create a fun, competitive, and rewarding environment!
• Benefits: Health Care Plan (Medical, Dental & Vision)
• Growth: Opportunity for professional advancement as we grow!
• Culture: Diverse & Inclusive welcoming culture with Employee Resource Groups