Customer Service Agent

If you pride yourself on being a reliable, driven and self-motivated individual then we want YOU to join our SEQ Quarry Customer Service team based in our Milton Office.

We are seeking a Customer Service Agent to provide support for our customers in relation to quarry orders and general inquiries. In this opportunity, you will work off a rotating roster with shifts ranging between our opening hours of 5.45 am – 4.30 pm Monday to Friday and rotational roster for Saturdays, 5.45 am to 11 am.

This is a fantastic opportunity to gain experience in the construction industry by completing on the job training on processes and systems within a supportive team culture.

Your day will involve:

• Receive quarry orders via email and phone and enter them into our systems in a precise and agile manner (with training provided)
• Understand production capabilities of the Boral quarries and truck network, Monitor progress of deliveries and provide delivery status information to the customer, using vehicle tracking systems
• Build professional relationships with customers and internal teams

• Be a punctual, professional and reliable team member, joining your peers in the office - 5 days per week
• Enthusiastic customer focus, willing to be an integral part of a busy and efficient customer service team
• Exceptional communication skills to identify and resolve customer issues and capture customer orders with the highest level of precision
• Computer literacy required with experience with Microsoft Office Suite preferred
• Proven ability to learn and meet the challenges of an ever-changing environment

• Opportunity for long term employment with a reputable company in a state of growth
• Access to a variety of support networks including Boral Employee Assistance Program
• An organisation who values your abilities and reward results that drive business success, share goals and celebrate individual and team success
• We value your abilities and reward results that drive business success
• Genuine opportunity to develop and upskill through tailored succession planning into a variety of roles including sales, Logistics and our broader customer service team
• Be a part of a fun and dynamic team that celebrates wins with team lunches and incentives.