Production Support Analyst - CRM & Workflow

MetLife Production Support Analyst - CRM & Workflow 3 Hours AgoSaved Remote or Hybrid United States 85K-110K Annually Mid level 85K-110K Annually Mid levelFintech • Information Technology • Insurance • Financial Services • Big Data AnalyticsProvides production support for CRM, workflow, and AI-enabled business platforms. Responsibilities include issue triage, troubleshooting, root-cause analysis, user onboarding, access and configuration administration, release readiness, user acceptance testing, documentation, training, and coordination across business and technology teams. The role also identifies recurring issues and process improvements that enhance platform stability, adoption, and user experience.Top Skills: Ai-Enabled Business ApplicationsCRMSalesforceService CloudWorkflow Automation Platforms