Technical Support Specialist - Service (NOT IT)

🔧 Technical Service Support Specialist - Direct Hire

Join a growing team where you'll be the primary point of contact for customers needing technical support, service coordination, and parts assistance.

What You'll Do: ✅ Serve as the first point of contact for customer technical support inquiries via phone and email

✅ Coordinate issue resolution with Service Managers and Field Technicians

✅ Manage support cases and document activities within ERP systems

✅ Generate parts and service quotes and convert approved quotes into sales orders

✅ Review technician service reports and drive follow-up actions

✅ Support scheduling and service coordination as needed

✅ Collaborate across departments by providing technical support history and insights

✅ Track service metrics, identify trends, and help drive continuous improvement initiatives

What We're Looking For: ✔ 5+ years of service, operations, customer support, or administrative experience

✔ Strong communication and customer-facing skills

✔ Ability to troubleshoot and solve technical issues

✔ Highly organized with strong attention to detail and multitasking abilities

✔ Proficiency with Microsoft Office; NetSuite experience is a plus

✔ Electromechanical or industrial equipment knowledge preferred

Ideal Backgrounds:

• Technical Customer Support
• Service Administration
• Service Coordination
• Field Service Support
• Parts & Quote Management
• Industrial Equipment or Electromechanical Systems

📍 Excellent opportunity for someone who enjoys customer interaction, technical problem-solving, and coordinating service operations in a fast-paced environment.