BNT New Lynn - Customer Service Representative

Company Description

Bapcor Limited is Asia Pacific’s leading provider of vehicle parts, accessories, equipment, service, and solutions. The company is listed on the Australian Securities Exchange (ASX) and operates in a competitive environment succeeding based on superior customer service, innovation, and extensive product range.

Bapcor takes pride in developing a specialist and knowledgeable team, culture, and capability, with an unrelenting focus on excellence in customer service. Bapcor employs over 5,000 team members in more than 1,100 locations across Australia, New Zealand, and South East Asia.

Our New Zealand Businesses Operate Across Trade, Service And Specialist Wholesale And Include BNT, Autolign, Truck And Trailer Parts, Precision Equipment, HCB Technologies, JAS Oceania, NZ Brake Co, And Diesel Distributors. Bapcor Has Over 500 Team Members In New Zealand

• Doing the right thing
• Being in it together
• Giving a damn
• Getting it done

Job Description

If you’ve got great customer service skills, a full NZ license and a passion for car parts, we’ve got the job for you!

We’re on the lookout for a customer service superstar to join our team – someone who can not only deliver outstanding service but also help our customers choose the right parts to get the job done.

What The Role Involves

• Serving trade customers at the counter and over the phone
• Helping customers find the right vehicle parts and solutions
• Picking, packing, and processing customer orders accurately
• Spotting opportunities to upsell or recommend related products
• Building strong relationships with our loyal customer base

Qualifications

What you’ll bring:

• Customer service experience (automotive or trade industry experience is a big plus)
• Computer skills are a must (basic excel skills are advantageous)
• A genuine interest in cars, or parts
• Strong communication skills and a positive, can-do attitude
• Ability to work in a fast-paced environment and keep things accurate
• A team-first approach – everyone pitches in here!

Why Join BNT? If You Haven’t Heard (word Spreads Fast), BNT Is An Awesome Workplace. Apart From a Great Culture, You Get

• Your birthday off every year
• A paid volunteer day annually
• Free breakfast every morning
• Competitive salary + incentives for results
• Exceptional discounts on our products
• A flat structure where you’ll work alongside senior leaders
• Career growth opportunities with our parent company, Bapcor, which operates across NZ, Australia, and Southeast Asia

This is a full-time role, Monday to Friday (8 am – 5 pm) with alternate Saturday mornings.

Additional Information

We pride ourselves on our inclusive work environment, and encourage applications from people of all ages, cultures, gender identity, abilities and backgrounds, providing a recruitment experience that’s fair, free from bias and accessible. If you need to inquire about reasonable accommodation for the application process, please email [email protected]