Technical Support Representative

Day to Day:

Insight Global is looking for a Technical Support Representative to support a global commercial vehicle supplier in the Auburn Hills, Michigan area. This individual will take inbound phone calls from truck drivers, shop foremen, dealership technicians, and warranty analysts.

They will assist with troubleshooting and diagnosing technical issues related to product support, warranty claims, and maintenance systems for medium and heavy‑duty truck and trailer components.

This role operates in an open, collaborative call center environment and requires the ability to work on a computer and keyboard while speaking with customers on the phone. The team consists of approximately 15 Technical Support Representatives and encourages teamwork and shared problem‑solving.

Must Haves:

• High School Diploma or GED
• Electrical or Automotive experience
• Customer service experience (phone-based preferred)
• CRM experience
• Strong soft skills and communication ability

Plusses:

• Associate or bachelor’s Degree (Automotive Technology, Engineering, or related field)
• Experience working at a dealership or automotive support store (AutoZone, O’Reilly’s, NAPA, Advanced Auto Parts)
• Warranty knowledge
• Heavy or Medium‑duty truck experience
• Experience or knowledge of air disc brakes
• Hands‑on vehicle repair experience