Customer Care Specialist II

Your activities

• Responds to inquiries and requirements from business partners/customers in a timely and professional manner incl. product information, price, availability, lead-time, order entry, basic technical assistance, expediting, etc.
• Demonstrates a consistent commitment to service excellence by maintaining a high level of professionalism, integrity, ethical behavior and mutual respect at all times
• Follows standard operating procedures (SOPs) and business guidelines
• Strives to provide a timely first call resolution utilizing designated support and business resources, and provides a warm transfer to an appropriate supporting colleague when not possible
• Coordinates with sales team members on customer support and growth initiatives
• Participates in business partner/customer visits to WIKA locations
• Travels to business partner/customer sites to support business objectives on a semi-annual basis (3-5% travel)
• Participates in regularly scheduled reviews of business partner/customer accounts to include sales figures, products sold, and forecasting for future demands
• Participates in Corrective Actions stemming from business partner/customer feedback.
• Participates in activities and programs to improve NPS (Net Promoter Score) of assigned business partners/customersIdentifies efficiency challenges with business partners/customersPromotes continuous learning through participation in group trainings and can demonstrate a basic level of product, application, business or industry knowledge
• Executes proactive cross selling opportunities to grow WIKA sales with assigned business partners/customersParticipates in relationship matrix between business partner and WIKA inside sales teams
• Participates in business partner/customer training programs for inside sales as well as identifies potential training gaps.
• Participates in special projects as assigned

Your profile

• High School Diploma required; Associate’s degree in Business or Technical field preferred
• Previous Account Management and/or Inside Sales experience required, typically 3-5 years working with Manufacturer’s Reps, Distributors and OEM Customers
• Ability to read, understand and accurately interpret customer drawings
• Ability to process technical information
• Excellent verbal and written communication skills
• Proficient with Microsoft Office365 and Microsoft Dynamics preferred

Benefits:

• Work-life integration
• Mobile working
• Flexible working hours
• Pension scheme
• Good development opportunities
• Employee discounts
• Attractive remuneration system
• Health initiatives

The WIKA Group is among the world leaders in measurement technology with its products and services. With excellent sensing solutions, we enable safe, efficient and sustainable processes. And this for more than 75 years. More than 11,000 employees are currently committed towards this end.

Together we meet the megatrends of demographic change, digitalisation and sustainability. This brings with it challenges, and many opportunities. Innovation and growth arise from new perspectives and ideas. What are yours? Join us on the way to a better future.

Apply now