Customer Support Specialist

Customer Service Representative

Location: Onsite

Type: Full-Time - Temp to Hire

Are you someone who thrives in a fast-paced environment and enjoys helping customers find solutions? We're looking for a Customer Service Representative who can confidently manage phone calls, emails, and customer inquiries while delivering an exceptional customer experience.

This role is ideal for someone with strong customer service or call center experience who excels at multitasking, communication, and problem-solving. If you enjoy staying organized, building relationships, and helping customers navigate challenges, we'd love to hear from you.

What You'll Do

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner
• Resolve customer concerns with empathy, patience, and a solutions-oriented mindset
• De-escalate challenging situations while maintaining a positive customer experience
• Provide updates regarding orders, repairs, shipping status, and other service-related requests
• Collaborate with internal teams to ensure customer issues are resolved quickly and accurately
• Document customer interactions and maintain detailed records in company systems
• Follow up with customers to ensure satisfaction and successful resolution
• Manage multiple priorities while handling a high volume of communications
• Support continuous improvement by sharing customer feedback and insights

What We're Looking For

• 3+ years of customer service experience, preferably in a call center, service, or high-volume customer support environment
• Strong experience handling customer interactions through phone, email, and chat
• Exceptional communication skills, both verbal and written
• Proven ability to multitask and stay organized in a fast-paced setting
• Experience managing escalated customer situations professionally and effectively
• Strong attention to detail and follow-through
• Proficiency with Microsoft Office and customer management systems (CRM)
• Experience with ERP systems preferred
• SAP and/or Oracle experience is a plus
• High School Diploma or equivalent required; additional education preferred

Ideal Candidate

You are customer-focused, adaptable, and skilled at managing multiple conversations and priorities at once. You enjoy solving problems, remain calm under pressure, and take pride in providing a high-quality customer experience every step of the way.

Apply today to join a team that values professionalism, teamwork, and outstanding customer service.