Technical Support Engineer

About the Company

My client, a leading Cloud Security company based in Dublin South, is expanding their team and is looking to hire 4 Technical Support Engineers.

The successful candidates will be responsible for providing front-line product and technical customer support across the company's full range of Cloud Cyber Security products.

Key Responsibilities

• Troubleshooting, analysis, and problem solving
• First point of contact for customer issues
• Providing support via telephone, email, and ticketing system
• Setting up and configuring new customer accounts
• Developing domain expertise in Email, DNS, Anti-Spam, Anti-Virus, and Anti-Phishing
• Promoting and educating clients on the company's products and services
• Managing customer communications across email, tickets, and phone, as part of a team

Experience/Requirements

• Minimum Bachelor's degree in a technical/IT field, or equivalent experience
• Excellent English communication skills, written and verbal
• Analytical mind with a strong desire to learn
• Excellent problem-solving and analytical skills
• Strong interpersonal skills
• Attention to detail and a proactive attitude
• Effective time management skills
• Excellent telephone manner
• Experience using ticketing systems
• Knowledge of email transport, protocols, and administration
• Understanding of networking and internet technologies
• Support desk experience
• Customer service experience

Contact

For more information on this role, or other similar IT roles, please contact Sarah Mac Nulty on [email protected] or click Apply below.