Customer Care Agent – Athens

wherewework.gr on behalf of:

ManpowerGroup Greece

🎯 Do you enjoy helping people and delivering excellent customer experience?

💬 Would you like to join a fast-growing and dynamic environment in online gaming

industry?

ManpowerGroup Greece, on behalf of Novibet, a leading GameTech company with international presence, is looking for Customer Care Agents to join their customer support team.

📍 Location: Athens

📄 Contract: Permanent, full-time position

⏰ Working hours: Shift rotation

⚙️ The Role

As a Customer Care Agent, you will be the first point of contact for customers, ensuring seamless and high-quality user experience.

Key responsibilities:

• Support customers via live chat, phone, email, and social media
• Handle inquiries related to accounts, payments, login, verification, and betting options
• Resolve issues (e.g. payment errors, access issues) efficiently and professionally
• Manage complaints and provide appropriate solutions
• Record and track customer interactions
• Collaborate with internal teams to resolve complex cases
• Contribute to improving customer experience through feedback to Product teams

🔍 What we are looking for

• High School Diploma or University Degree
• Fluency in Greek and English
• Previous experience in a similar role or call center will be considered an asset
• Computer literacy
• Strong communication and interpersonal skills
• Customer-oriented mindset
• Ability to work in shifts

🌍 Why Novibet

With more than 1,200 employees across multiple countries, Novibet offers a dynamic, international, and inclusive environment that fosters growth, innovation, and collaboration.

🎁 What is offered:

• Competitive salary & bonus scheme
• Private health insurance
• Modern working environment & equipment
• Training and career development opportunities
• International and multicultural team
• Team activities & wellbeing initiatives

🧭 Recruitment process

• CV screening by ManpowerGroup
• Initial contact with selected candidates
• Interview with ManpowerGroup
• Final interview with Novibet

#Empoweringtalent #WebelieveinTalent #ManpowerGroupGreece