Finnish Customer Support Specialist

We are seeking a talented Customer Support agent, speaking Finnish and English, to build our team and provide enhanced customer support services.

Description

• C/S agent takes customer questions, complaints and comments (email, live chat)
• C/S agent must treat customers with respect and do whatever he can, within company policies, to make sure customers are satisfied with their purchases
• Quick and efficient response to the customer via email
• Internal communication with other departments, following pending issues related to customer’s requests
• Always be updated with company’s product, promos, policy and changes as required
• Update customers database
• Collaborating with team/shift leader & colleagues

• Advanced communication skills
• Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions and respond as appropriate
• Reading Comprehension: Understanding written sentences and paragraphs in work-related matters.
• Written Expression: The ability to communicate information and data in writing, so others will understand.
• Service Orientation: Actively looking for ways to help customers
• Multitasking ability is highly appreciated
• Good skills in computer & MS office
• Ability to interact with colleagues
• Some previous work-related skill, knowledge or experience may be helpful
• Fluent Finnish and English speaking is a requirement