Eastern Communications
Linkedin · Posted 25d ago
Customer Experience Representative
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Indexed description
- To reach the fast resolution rate by coordinating and escalating to the respective team.
- Troubleshooting and resolving customer’s concern within threshold via email or call.
- Releasing of network fault advisory to all customers affected and escalating to internal teams.
- Delivered the Incident Report, Fault History and Service Level Agreement report within the target time.
- Developed a process improvement project for the team.
- Must be a a bachelor's degree graduate.
- Preferably new graduate or with at least 6 months to 1-year work related experience with BPO/ Telco Contact Centers. Fresh graduates are also encouraged to apply.
- Academically competent and was active in school activities; and, or, held leadership position in school organizations
- Willing to work in shifting schedules and work onsite in Makati
- Articulate and can clearly present ideas to a variety of audiences.
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