Customer Service Representative

Location: Coppell, Texas (this is not a remote position!)

Schedule: Monday–Friday | 8:30 a.m. – 5:30 p.m.

Employment Type: Full-Time

About The Company

AO Swag specializes in online store solutions and branded merchandise for corporations, colleges, Greek organizations and K-12 schools. We offer incredible customization and decoration on-demand with no inventory requirements and industry-best lead times.

As we continue to grow, we are building a team of dependable, detail-oriented people who take pride in their work. If you’re looking for a stable opportunity in a fast-paced production environment, AO Swag may be a great fit.

About The Role

We’re looking for a Customer Service Representative who loves helping people, solving problems, and delivering exceptional experiences. You’ll be the friendly voice of AO Swag—guiding customers through orders, shipments, and special requests while ensuring every interaction leaves them feeling valued.

What You’ll Be Doing

• Respond to customer emails and inquiries quickly, accurately, and with care
• Manage the customer journey: process orders, resolve challenges, and turn tough situations into positive outcomes
• Partner with supervisors and managers to provide tailored solutions for unique customer needs
• Support your team and contribute to departmental projects as needed
• Participate in safety programs to maintain a secure and thriving workplace

What We’re Looking For

• 1+ year of customer service experience or similar role
• Positive, solutions-oriented mindset with a go-getter attitude
• Strong judgment and decision-making skills; able to balance policy with empathy
• Excellent organizational and problem-solving abilities
• Fast typing skills and comfort navigating digital tools
• Eagerness to learn, adapt, and grow in a fast-paced environment

Equal Opportunity & Compliance Statement

AO Swag is an equal opportunity employer and complies with all applicable federal, state, and local employment laws. Employment is contingent upon meeting job-related requirements, including background screening and authorization to work in the United States.

Ready to join our team? Apply Now JOB CODE: 1000066