Technology Customer Service Specialist with Turkish (Full remote anywhere in Spain)

MediaMarktSaturn has chosen Spain as the main Hub for their Digital Consultation Services. As Europe’s leading consumer electronics retailer, MediaMarktSaturn partners with the world’s top tech brands to bring customers the latest and most innovative solutions.

This is your opportunity to join a brand-new international team, help shape a growing business unit, and deliver cutting-edge support to customers through modern digital tools!

Languages Required:

• Excellent command of Turkish
• Professional level of another European language (Spanish / French / Italian / Dutch)
• Professional level of English

Main Responsibilities:

• Communicate with customers via chat, video, and co-browsing tools
• Understand customer needs and recommend the ideal product through tailored solutions and expert advice
• Support customers with the initial setup and discovery of their new devices
• Identify opportunities for cross-selling and up-selling to maximize customer value
• Share responsibility for project KPIs through reporting and analysis
• Continuously develop your skills and contribute to training materials for the team

Core Skills:

• Passionate about Tech and Consumer Electronics (Entertainment and Audio/Video Electronics, IT and Computing Devices, Mobile Devices, Smart Home Solutions etc.)
• Previous Sales experience in Retail or Direct Sales (Consumer Electronics industry is a plus)
• Comfortable with digital communication tools and video calls
• Ability to build trust and connect with customers in a clear, empathetic, and professional way
• Willingness to work five days per week, from 10:00 to 19:00 (including Saturdays).

What's on Offer:

• Competitive Salary of EUR 25,000-30,000 OTE
• Fully remote position anywhere in Spain
• Full-time schedule
• Permanent contract
• Full training on the brands and devices you will support
• A dynamic startup-like atmosphere with the stability of an international corporation
• The chance to shape a new business area within the international MediaMarktSaturn family

Our Recruitment process :

• Step 1: Video Interview with our Recruiter to learn more about you
• Step 2: Video Interview with the Team Manager and Head of HR