Customer Service Representative

OVERVIEW:

• Responsible for fulfilling client estimates and orders for various corporate documents retrievals and filings.
• This position requires the individual to work with other team members to successfully complete all project requests in a timely, accurate and efficient manner.

ESSENTIAL FUNCTIONS:

• Provide direct support to and collaboration with other RASi corporate team members.
• Respond and resolve incoming vendor requests, queries, issues and concerns via phone and email.
• Efficiently manage the order process alongside other RASi corporate team members, from initial request through processing, and during follow-up investigations and order fulfillment.
• Responsible for obtaining certificates of status with both the state and/or revenue departments, conducting name availability and status searches, producing verbal bring-down reports, filing/tracking name reservations and registrations, as well as obtaining copies of miscellaneous public record documents.
• Responsible for corporate filings including, but not limited to the preparation, review and filing of: articles of incorporation/organization, amendments, DBA/assumed business names, newspaper publications, and annual reports.

COMPETENCIES, SKILLS AND ABILITIES:

• You are required to multi-task, accept directions well, possess a strong attention to detail and manage your time wisely.
• Must be computer literate; Intermediate level skills with MS Office; Word, Excel and Outlook are required.
• Able to be self-directed and work efficiently with minimal supervision.
• Excellent attendance and punctuality.
• Strong critical thinking and problem-solving skills are required.
• Able to work in a fast-paced, high-energy environment.
• Ensure superior customer service is always provided and maintain a high level of professionalism.
• Knowledge of general corporate services and/or willingness to learn.