Customer Support, Bilingual (Basic Troubleshooting)

Start Your Journey Toward a Successful Tech Support Career!

We are seeking Bilingual (English/Spanish) Technical Support Advisors who are passionate about problem-solving and delivering exceptional customer experiences. In this role, you'll help customers resolve technical and billing-related inquiries while developing valuable skills in customer service, troubleshooting, and digital tools. Join a dynamic team where continuous learning, operational excellence, and career growth are part of the journey.

Channel: Voice

Requirements:

• Intermediate English level B2
• Training Schedule: Monday to Friday, 5:00 AM - 2:00 PM
• Schedule Flexibility Required for Production (Window 12:00 am -12:00 pm)
• High School Diploma
• Onsite Positions (Pavas)

What Makes You a Great Fit:

• Problem-Solving Mindset: You enjoy investigating issues and finding effective solutions for customers.
• Technical Curiosity: You are eager to learn new systems, tools, and troubleshooting processes.
• Strong Communication Skills: You confidently support customers in both English and Spanish across voice and chat channels.
• Customer Experience Focus: You are committed to delivering positive interactions and high customer satisfaction.
• Adaptability: You thrive in a fast-paced environment and can manage changing priorities with ease.
• Attention to Detail: You accurately document interactions and follow processes to ensure successful resolutions.
• Continuous Learner: You welcome coaching, feedback, and opportunities to develop your expertise.

Benefits:

• Competitive Account bonus
• Generate an additional income with our referrals program!
• On-Site doctor
• FREE On-Site Gym
• Employee Assistance Program (Finance, Legal and Psychological Assistance)
• Cafeteria Subsidy
• Birthday Off!
• Benefit Hub (Amazing discounts in hotels, flights, restaurants, universities, gyms etc.)
• Asociación Solidarista
• Top Performer Recognition Program
• CNX University (free online courses and certifications)
• LinkedIn Learning enterprise profile for all Game Changers!
• Career Growth Program