Customer Service Representative

Overview

Join Our Customer Service Team at Lutron Electronics!

Lutron is looking for self-driven and team-oriented individuals to join our Customer Service Team at our Cartago, Costa Rica office. At Lutron, our top priority is to provide our customers with high-quality products and exceptional service.

As a valued member of our Customer Service team, you will be the voice of our company, entrusted with the responsibility to deliver outstanding customer service through sound judgment and dedication. We are seeking proactive individuals who are eager to enhance their customer service skills through meaningful and impactful interactions with our customers.

Responsibilities

• Deliver Exceptional Service: Your passion for excellence and ability to communicate complex issues clearly and concisely will ensure each customer feels they have received outstanding service.
• Serve as the primary point of contact for customers, ensuring a seamless and effortless experience for all their needs.
• Collaborate with various departments within the business to resolve issues promptly and efficiently.
• Leverage your problem-solving skills to think creatively and propose innovative solutions to business challenges.
• Proactively expand your knowledge of our products and different aspects of our business.
• Build and Retain Relationships: You will play a crucial role in establishing relationships with new customers and retaining existing ones.
• Promote Growth: By fostering customer retention and driving sales of new products, you will contribute to the growth and expansion of our company.
• Maintain Industry Leadership: Your impressive communication skills, product knowledge, and problem-solving abilities will help uphold our position as an industry leader.

Qualifications

• High School Diploma required, Bachelor's degree preferred
• Minimum 2 years work experience in a customer facing role
• Fluency in English required (C1 or C2)
• Must be located within commutable distance of Cartago CR to accommodate in-office schedule

Lutron Electronics’ position as the worldwide leader in innovative lighting control and shading solutions has enabled consistent, annual growth. Our company has cultivated a reputation of unsurpassed quality, a broad range of technologies and product offerings, and a strong commitment to servicing our worldwide customers. This has allowed the company to invest in developing new technologies and services, expand our technical capabilities and global presence, and to find and retain the best talent. Build your career with Lutron where you will enjoy competitive compensation and benefits while exploring many options for continued growth and education. Make a difference every day in our dynamic, people-centric, technology-driven organization. For more information, view our website at www.lutron.com.

Lutron Electronics is an Equal Opportunity – Affirmative Action – Employer. We welcome qualified, motivated applicants regardless of race, color, religion, sex, national origin, age, disability or genetics