Reservations Officer

Responds to communications from guests, travel agents, and referral networks concerning reservations arriving by Email, telephone, through a central reservation system. Creates and maintains reservation records-usually by date of arrival and alphabetical listing prepares letters of confirmation and promptly processes any cancellations and modifications. Additional duties may include preparing the list of expected arrivals for the front office, assisting in preregistration activities when appropriate, and processing advance reservation deposits.

Job Responsibilities

• Processes reservations by mail, telephone, central reservation systems referral.
• Processes reservations from the sales office, other departments, corporate companies and travel agents.
• Knows the type of rooms available as well as their location and layout.
• Knows the selling status, rates, and benefits of all packages plans.
• Knows the credit policy of the hotel and how to code each reservation.
• Creates and maintains reservation records by date of arrival and alphabetical listing.
• Determines room rates based on the selling tactics of the hotel.
• Prepares letters of confirmation. Communicates reservation information to the front desk.
• Processes cancellations and modifications and promptly relays this information to the front desk.
• Understands the hotel's policy on guaranteed reservations and no-shows.
• Processes advance deposits on reservations.
• Tracks future room availabilities on the basis of reservations.
• Prepares expected arrival list for front office use.
• Assists in preregistration activities when appropriate.
• Handles daily correspondence. Responds to inquiries and makes reservations as needed.
• Makes sure that files are kept up to date.
• Maintains a clean and neat appearance and work area at all times.
• Promotes goodwill by beings courteous, friendly, and helpful to guests, managers, and fellow colleagues.
• Tracks future room availability on the basis of reservations
• To be aware of all front office procedures
• To be fully aware of and adhere to health and safety, fire and bomb threat procedures.
• Willing to undertake any reasonable request made by management in any other areas of the house.
• Any other ad-hoc duties assigned

Job Requirements

• Diploma in Tourism and Hospitality or related field
• Preferably with 1 year experience.
• Excellent interpersonal and communication skills, with the ability to build relationships and work effectively with employees at all levels..
• Ability to multitask, prioritize work, and meet deadlines in a fast-paced environment.