Client Relationship Manager

About Us

Triton Recovery LLC is a fully insured and bonded commercial collection firm, licensed in the State of Florida. We specialize in the Merchant Cash Advance (MCA) industry and provide comprehensive business-to-business (B2B) commercial debt collection services nationwide. Our team is committed to recovering outstanding accounts receivable efficiently, professionally, and in accordance with applicable laws and procedures.

About the Role

The Client Relations Manager serves as the primary point of contact between the company and its clients throughout the servicing and recovery process. This position is responsible for maintaining strong client relationships, providing timely and accurate account updates, responding to requests, resolving concerns, and coordinating with internal departments to ensure client needs are addressed effectively. The ideal candidate is highly organized, professional, responsive, and comfortable communicating account activity and recovery performance to clients.

Key Responsibilities

• Serve as the primary point of contact for assigned clients and maintain consistent, professional communication.
• Develop and maintain strong working relationships with clients by understanding their expectations, priorities, and servicing needs.
• Provide clients with accurate and timely updates regarding account status, recovery progress, payments, settlements, and other material developments.
• Respond promptly to client questions, requests, concerns, and account-specific inquiries.
• Coordinate with Collections, Accounting, Restraints, and other internal departments to obtain information and fulfill client requests.
• Monitor assigned client portfolios to remain informed of account activity, performance, and outstanding action items.
• Prepare and distribute client reports, portfolio updates, performance summaries, and other requested documentation.
• Review account information and internal records for accuracy before communicating updates to clients.
• Track client requests and follow through with the appropriate internal teams to ensure timely resolution.
• Escalate urgent, sensitive, or unresolved client matters to the appropriate manager or executive.
• Communicate client instructions, preferences, and servicing requirements to the appropriate internal teams.
• Identify recurring client concerns, communication gaps, or operational issues and recommend appropriate improvements.
• Support client satisfaction and retention by providing responsive service and ensuring issues are handled professionally.
• Maintain confidentiality and appropriately handle sensitive client, merchant, financial, and account information.
• Ensure communications and account servicing activities are consistent with company policies, contractual obligations, and applicable compliance requirements.
• Perform other client-relations and operational duties as assigned.

Requirements

• Experience in commercial collections, merchant cash advance servicing, financial services, or portfolio management is strongly preferred.
• Excellent written and verbal communication skills.
• Strong customer-service and relationship-management abilities.
• Ability to communicate complex account information clearly, accurately, and professionally.
• Strong organizational skills with the ability to manage multiple clients, requests, deadlines, and follow-up items simultaneously.
• Demonstrated ability to coordinate effectively across multiple departments.
• Strong attention to detail and commitment to maintaining accurate records.
• Sound judgment and the ability to handle sensitive client concerns and escalations professionally.
• Ability to work independently while remaining collaborative and responsive to internal teams.
• Proficiency with Microsoft Office.
• Ability to maintain confidentiality and exercise discretion when handling sensitive financial and business information.

Job Type

Full-time: Monday through Friday

On-site: Coral Springs, Florida, United States

Compensation

Starting Salary: Open for discussion / Based on experience

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Paid holidays
• 401(k)