Senior Expert, Network Operations Strategy

At CN , everyday brings new and exciting challenges . Y ou can expect a n interesting environment where you're part of making sure our business is running opti mally and safely - helping keep the economy on track . W e provide the kind of paid training and opportunit ies that long-term careers are built on and we recognize hard workers who strive to make a difference. You will be able to thrive in our close-knit, safe ty-focused culture working together as ONE TEAM . The careers we offer are meaningful because the work we do matters. Join us!

Job Summary

The incumbent is responsible for leading internal and external projects as assigned, with an emphasis on handling communications, relationships, costs, and project management. The role is required to start key initiatives and collaborate with the main stakeholders within the Operations team. The incumbent assists in developing a coherent strategy that improves the performance with a strong focus on oversight, delivery, and communication for smooth integration and maximum success.

Main Responsibilities

Network Strategy

• Support defining an Operational strategy that aligns programs and initiatives across the Operations functions with CN's overall strategic agenda

• Link organizational and functional dependencies highlighting cost and benefits over time

• Facilitate planning and prioritization of functional goals and priorities, ensuring a direct connection to long-term business goals

• Ensure that the strategic portfolio is well documented and clearly communicated to key stakeholders in order to ensure alignment and understanding of the value drivers

• Handle governance forums for regular process updates, issue escalation, and information dissemination to facilitate project prioritization and decision making

• Ensure the progress and delivery of key initiatives

• Collaborate with the leadership team to oversee and finalize materials for executive committee

• Support change management activities into project and implementation plans

• Identify activities required to handle risk and resistance that may be associated with change

• Support and deliver on the communication plans to keep stakeholders informed, engaged, and supportive of project and program initiatives

• Work in collaboration with leadership team on development and execution of operational engagement plans.

• Facilitate planning and prioritization of functional goals and priorities, ensuring a direct connection to long-term business goals

Executive and Functional Communications

• Lead internal functional communications strategies aligned with enterprise priorities, transformation initiatives, leadership messaging, and the Operational engagement plan.

• Draft and deliver executive-level communications on behalf of the Chief Operating Officer and executive team, including town halls, leadership briefings, presentations, emails, key messages, and talking points.

• Coordinate cross-functional messaging with HR, Corporate Communications, and business units to ensure consistency, clarity, accuracy, and alignment across communications.

• Translate complex technical concepts, projects, and data into clear, compelling narratives tailored to diverse audiences, including executives, leaders, and employees.

• Manage communications planning and cadence for functional initiatives, including network operations priorities, system implementations, cybersecurity updates, and digital transformation programs, with clear stakeholder mapping, timelines, milestones, and feedback loops.

• Provide strategic communications counsel to the CITO and I&T leadership team, identifying communications risks and supporting proactive stakeholder engagement.

Audit, Administration and People Management

• Oversee townhall and leadership sessions to ensure integrated planning and stakeholder involvement

• Draft, review, and execute communications on behalf of Chief Operating Officer

• Ensure project management practices and principles are followed when launching and running an initiative from start to end

• Ensure change management practices and principles are applied when launching and running business implementation

• Direct leadership and oversight of Operations Audit Manager position

• Alignment of operational audit priorities, deliverables and follow up activities.

• Oversee audit planning, issue escalation and monitoring of management actions

Working Conditions

The role has standard working conditions in an office environment with a regular workweek from Monday to Friday. The role involves managing priorities and delivering work within established timelines, with support from the team to ensure sustainable and effective workload management. The role requires minimal travel (20%) within North America.

Requirements

Experience

Management

• Minimum 5 years of pervious management experience

o Experience interacting with executives

o Experience in strategy development

o Experience in change management

o Experience handling multiple stakeholders

Education/Certification/Designation

• Bachelor's Degree in Business Administration or Operations Management

• Master's Degree in Business Administration *

• Change Management (PROSCI) certification

• Project Management (PMP) certification

Any requirement marked with (*) will be considered an asset (not mandatory)

Competencies

• Demonstrates agility and drives change

• Knows the business and stays current on industry needs

• Collaborates with others and shares information

• Sets direction and inspire others

• Communicates with impact

• Leads by example for the safety and security of all

Technical Skills/Knowledge

• Strong computer skills and knowledge of Systems, Applications, and Products (SAP), Business Warehouse (BW), Microsoft Office suite including Microsoft project, and CN internal Systems

• Knowledge of railroad operations and back-office process

• Strong understanding of technology trends, change management and project management strategies

About CN

CN is a premium railroad that sustainably generates value for our customers, shareholders, employees, and stakeholders with an unwavering commitment to safety and service. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. CN's network connects Canada's Eastern and Western coasts with the U.S. South through a 20,000-mile rail network. CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN powers the North American economy and is committed to programs supporting social responsibility and environmental stewardship.

At CN, we are dedicated to building North America's safest , most inclusive and sustainable railroad, which includes reflecting the communities in which we operate. Research shows that candidates often don't apply unless they feel they fit the job posting at 100%. To all potential applicants, even if you don't meet every job requirement listed in a posting, we still encourage you to apply. If you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations), please get in touch with our team at [email protected] .

As an equal opportunity employer, qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, and other protected status as required by applicable law.

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