Customer Success Executive

I’m working with some of the world’s leading CRM and ERP providers, and they are looking for talented Customer Success professionals to join their growing teams in Japan.

Opportunities are available across several levels, including:

• Customer Success Executive
• Senior Customer Success Manager (Technical)
• Customer Success Manager
• Associate Customer Success Manager

The roles cover a range of industries and technologies, including:

• AI and Data
• Financial Services
• Salesforce
• ServiceNow
• SAP

You could be a great fit if you have experience in one or more of the following areas:

• Extensive enterprise technology experience: 7–12+ years in professional services, customer success, technical support, consulting, or enterprise software delivery; ideally 10–15+ years supporting mission-critical applications or financial-services clients.

• Strong cloud and technical expertise: Deep knowledge of at least one cloud platform, SaaS architecture, databases and SQL, Windows/Linux servers, networking, security, identity management, APIs, integrations, workflow automation, and enterprise application lifecycles. Salesforce, ServiceNow, or Tableau expertise and certifications are advantageous.

• End-to-end customer lifecycle experience: Proven ability to support enterprise SaaS clients across pre-sales, implementation, configuration, data migration, deployment, adoption, performance optimization, upgrades, expansion, and ongoing operations while managing multiple customer environments effectively.

• Executive-level consulting and relationship management: Track record as a trusted advisor who builds strong relationships with business, IT, and C-level stakeholders; translates complex technical subjects into clear business value; handles objections and difficult discussions; and navigates customer organizations strategically.

• Transformation and program leadership: Experience independently leading complex, multi-workstream transformation programs, high-performing teams, and co-delivery engagements with Big Four firms, global systems integrators, or technology partners. Strong analytical, organizational, prioritization, and problem-solving skills are essential.

• AI mindset, industry knowledge, and language: Practical experience applying or evaluating AI in workflows, automation, decision-making, or customer solutions; strong knowledge of relevant business processes or industries; fluent Japanese, working-level English, and authorization to work in Japan.

Whether you’re an experienced leader or looking to take the next step in your Customer Success career, I’d be happy to discuss which opportunity could be the best match for your background.

Interested or know someone who might be? Send me a message to learn more.