Technical Customer Success Manager – Japan (Full-Time)

About seca

Founded in 1840 and family-owned to this day, the seca group is the global market leader in medical measuring systems, precision scales, and integration solutions. With 18 subsidiaries and exports to more than 110 countries, seca stands for the highest quality, accuracy, and reliability in medical technology for over 180 years.

Our mission is simple yet powerful: in healthcare, every milligram, millimeter, and data point matters. That is why we develop solutions that empower professionals to make precise, confident decisions—worldwide.

To support the continued growth of our body composition portfolio in Japan we are seeking a dedicated and forward-thinking Customer Success Manager who is passionate about customer experience, medical technology, and helping our customers achieve measurable success.

Your Responsibilities

Customer Onboarding & Relationship Management

• Lead and execute a best-in-class onboarding experience for customers using seca’s body composition analyzer systems (mBCA).
• Support customers in the correct use of the seca mBCA, including device operation, measurement workflows, software use, and interpretation-related application questions
• Conduct online and on-site training sessions for our customers.
• Contribute to the development and delivery of digital customer training materials.

Customer Support & Technical Coordination

• Act as the primary point of contact for technical and application-related questions concerning the seca mBCA.
• Resolve Tier 1 support requests.
• Coordinate advanced issues with our technical teams in Japan and in our German headquarters
• Keep customers informed throughout the entire support process.

Business Development & Growth Support

• Identify upsell/cross-sell opportunities.
• Support marketing and social media campaigns.

Your Profile

• 1–2 years Experience in technical customer support, application support, medical technology, or a comparable customer-facing technical role
• Strong communication and presentation skills.
• Ability to explain complex topics clearly.
• Interest in technical products, medical tech, fitness, nutrition, or physiology.
• Service-oriented, empathetic, proactive problem solver.
• Fluent English skills, both written and spoken

Why Join seca Japan?

• Be part of a global market leader with 180+ years of innovation.
• Play a key role in expanding seca’s body composition business in Japan
• Collaborative and international environment.
• Flat hierarchies and room for innovation.
• Extensive training and development.