Key Account Manager

Company Description Synergy is the nation’s largest provider and recognized leader in single-event lien resolution, serving law firms across the United States and internationally. The company delivers healthcare lien resolution and Medicare Secondary Payer (MSP) compliance services that turn complex administrative tasks into streamlined, efficient processes. Synergy’s team combines deep subject matter expertise, advanced technology, and high-touch customer service to operate as a trusted extension of trial lawyers’ practices. With more than 300 years of combined experience and over $1 billion saved for injury victims, the organization is committed to protecting net client recoveries, improving firm profitability, and ensuring compliance. Synergy’s mission is to maximize every client’s recovery while helping law firms focus on securing justice.

Role Description Leverage your paralegal or attorney background in a whole new way. At Synergy, we help trial lawyers protect injury victims by simplifying the post-settlement process—from Medicare compliance to lien resolution. Now, we’re seeking a Key Account Manager who can bring real-world PI or subrogation experience to a dynamic, leadership-oriented role.

This isn’t sales. This isn’t onboarding. This is about owning the ongoing relationship with some of our most important clients—high-volume, high-impact personal injury law firms we call Integrated Partners. You'll be their strategic point of contact, overseeing service delivery, resolving escalations, and helping drive continuous improvement across departments.

If you're a paralegal or attorney, residing in Central Florida, who's ready to leave the casework grind behind and step into a role where your legal insight drives operational impact—this is your opportunity.

Requirements

Who This is For:

• A seasoned PI paralegal, former defense subrogation attorney, or lien resolution expert ready to transition into strategic operations
• Someone who can confidently speak the language of attorneys and collaborate across legal, ops, and tech teams
• A natural problem solver who takes pride in smoothing out processes and elevating the client experience

What You’ll Do:

1. Serve as the Operational Relationship Owner

Be the primary point of contact for a book of Integrated Clients (high-volume PI law firms)

Facilitate monthly/quarterly meetings and provide insight on trends, concerns, and opportunities

Proactively manage escalations, feedback loops, and cross-functional coordination

2. Monitor Performance & Advocate for Solutions

Review firm-specific metrics and ensure alignment with service expectations

Identify root causes of service issues and drive FLASH (our internal resolution system) improvements

Collaborate with Sales, IT, and Lien Ops to advocate for scalable improvements

3. Ensure Quality and Service Consistency

Conduct file reviews to assess service levels, track trends, and ensure process adherence

Contribute to leadership meetings, policy development, and internal training materials

What You Bring:

• Bachelor’s degree required; JD or Paralegal Certification strongly preferred.
• 5+ years of experience in personal injury law, healthcare subrogation, lien resolution, or a related field, with proven success managing attorney and client relationships.
• Strong legal background preferred, ideally as a paralegal or attorney with exposure to PI, lien resolution, or subrogation.
• Exceptional communication skills, both written and verbal, with the ability to lead high-level client meetings and cross-functional internal discussions.
• Professional, polished presence with a client-first mindset — skilled at building trust and long-term relationships with demanding firms.
• Highly organized and detail-oriented; able to manage multiple clients, deadlines, and competing priorities without sacrificing quality.
• Tech-savvy and adaptable, with proficiency in CRM platforms, workflow tools, Microsoft Office Suite, and comfort learning new technologies (including AI).
• Problem-solving mindset with the ability to triage issues, drive resolution, and maintain alignment across teams and clients.
• Growth-oriented professional eager to leverage legal expertise in a leadership role focused on client success and strategic relationship management.

Why Synergy?

We’re not your typical legal support company—we’re a mission-driven, tech-enabled BPO transforming the post-settlement process. Here’s what makes Synergy special:

Culture of Collaboration: We’re a tight-knit team that leads with empathy and supports one another to win together

Room to Grow:

• Leadership development
• Continuing education
• Promotion opportunities for those who raise the bar
• Benefits that Support Life:
• Competitive compensation
• Medical, dental, and vision coverage
• 401(k) with company match
• Generous PTO and paid holidays
• Wellness initiatives and community impact opportunities

The Synergy Experience: A chance to contribute to a company that’s changing the game—for our clients, our partners, and the injured individuals they serve.

Salary Description: Base + variable performance bonus plan. Year 1 range: $75,000 - $95,000, depending on experience and performance.