Global Service Manager

工作說明

• Conclude product roadmap and portfolio from headquarters, negotiate and plan the right service model to maximize the customer satisfaction with optimized cost worldwide.
• Serve as a strong service model and cost adviser to HQ BU, TPM, and local sales team; be the focal point for service issue resolution.
• Perform service cost variance analysis of actual and planned reports on a monthly basis, utilizing insightful financial and repair data to prioritize team efforts on reducing service costs and risk recovery.
• Manage service metrics relating to service level compliance and operational effectiveness, ensuring that the correct support teams are assigned and responding in a timely manner.
  

需求條件

• Project Management Experience Preferred: Candidates with project management experience will be highly regarded.
• Financial Report Analysis and Budget Planning Skills Preferred: Ability to analyze financial reports and plan budgets is also a critical advantage.
• Excellent Communication, Coordination, Organizational Skills, and Numerical Sensitivity: Candidates should possess strong communication and coordination abilities, organizational skills, and numerical sensitivity.
• Positive Attitude and Willingness to Accept Challenges: A positive work attitude and a willingness to face and accept challenges are essential.
  

These requirements indicate that the position seeks a well-rounded and highly responsible individual who can excel in project management, financial analysis, communication, coordination, and problem-solving.