Junior Service Manager

The role

As Service Manager in our Customer Success Unit, you'll play an important role in supporting our Tier 3 customers and helping them get the best possible experience from ANS. Working closely with experienced Customer Success Managers and internal teams, you'll help build strong customer relationships, coordinate service activities, and ensure customers feel supported throughout their journey with us.

This role is ideal for someone in the early stages of their career who enjoys working in a customer facing role and wants to learn more about service management. You'll have plenty of opportunities to develop your skills, take on new challenges, and learn from a team of experienced Customer Success professionals.

What will I be doing?

• Supporting relationships with Tier 3 customers and becoming a trusted point of contact for day-to-day service queries.
• Assisting with customer onboarding and helping ensure a smooth transition into service.
• Coordinate and deliver service reviews, customer meetings, and follow-up actions.
• Monitoring customer feedback, service performance, and customer health metrics to identify areas for improvement.
• Escalation management - working with technical and operational teams to help resolve customer issues and ensure actions are completed.
• Supporting service improvement initiatives and contributing ideas to enhance the customer experience.
• Delivering customer reporting, renewals planning, and administration activities.
• Learning about service management best practices and developing your knowledge of ANS services and customers.
• Identifying opportunities for additional products and services.

What will I bring to the role?

• An interest in building a career in Customer Success, Service Management, or customer-facing technology roles.
• Strong communication skills and confidence speaking with a variety of people.
• A genuine passion for delivering great customer experiences.
• Good organisational skills and the ability to manage multiple tasks and priorities.
• A proactive attitude and willingness to learn.
• Strong attention to detail and a continuous improvement mindset.
• Experience working in a customer-facing role.
• An understanding of technology or managed services would be helpful, but we can teach you the technical side.