Aftersales Manager/ Specialist

Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.

BYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.

Key Responsibilities:

• Maintain effective communication with customers, promptly responding to inquiries regarding products and after-sales services to ensure high customer satisfaction.
• Manage the after-sales operations of energy storage sites, monitor on-site performance, and continuously optimize operational efficiency.
• Identify and assess issues occurring at project sites and coordinate internal and external resources to resolve problems in a timely and efficient manner.
• Ensure compliance with after-sales contract terms agreed between the company and customers, maintaining high service standards.
• Assist in evaluating after-sales service terms for new projects, support project delivery and implementation, and ensure a smooth handover to the after-sales phase.
• Enhance overall customer satisfaction through regular follow-ups, proactive communication, and continuous service improvement.

• Bachelor’s degree or above in Project Management, Electrical Engineering, Automation, Energy Management, or related fields.
• Minimum 3 years of experience in project management or after-sales service management; experience in the energy storage, renewable energy, or power industry is preferred.
• Experience working in international or cross-cultural environments is preferred.
• Fluent English is required as the working language; additional European languages such as German, Spanish, French, or Italian are considered a plus.
• Strong project management skills, familiar with after-sales service processes and operational management, and capable of handling multiple projects simultaneously.
• Excellent communication and coordination skills, able to effectively work with customers and internal teams.
• Strong problem-solving and conflict management skills, with the ability to make sound decisions under pressure.
• PMP or other project management certifications are preferred.
• Willingness to travel frequently and the ability to adapt to different working environments and multicultural teams.

• Competitive remuneration based on performance and experience.
• Opportunities for department and company-wide team building events.
• A chance to contribute to the transition towards zero-emission transportation and the decarbonization of the economy.

Type of Employment: Full-time