VIP Account Manager
Indexed description
At ExWo we’re building a global digital platform focused on fairness, simplicity, and radical transparency. We’re not here to reinvent the wheel – we’re here to make it turn better.
Our mission is simple: put users first, cut the nonsense, and build a product that earns trust every step of the way.
We’re looking for a VIP Account Manager to join our growing team. In this role, you’ll take care of our most valued users. You’ll be their trusted contact, their problem-solver, and the reason they stay loyal to the brand.
What You’ll Do:
- Build and nurture long-term relationships with our VIP clients.
- Provide a tailored, fast, and personal experience across multiple channels (email, chat, phone).
- Identify client trends, behaviors, and engagement opportunities.
- Act as the bridge between our VIPs and internal teams (Payments, Product, Engineering).
- Handle any issues with empathy and speed, ensuring every interaction feels premium.
- Constantly look for ways to elevate client experience.
What We’re Looking For:
- Experience in Account Management, VIP Relations, or Customer Success.
- Exceptional communication and soft skills, especially in de-escalation and tone management.
- Fluency in English (both written and spoken) - other languages are a plus.
- Analytical mindset and ability to interpret client data and patterns.
- A proactive, adaptable, and emotionally intelligent approach.
- Previous exposure to iGaming, fintech, or other high-trust industries is an advantage.
- Familiarity with CRM tools (Zendesk, Salesforce, Kustomer) is preferred.
- Team-oriented mindset with strong ownership and accountability.
What We Offer:
- Competitive salary and annual performance bonus.
- Premium health insurance.
- Up to 25 days paid annual leave
- 1 work-from-home day per week.
- Opportunity to grow within a dynamic international company.
- A collaborative, fun, and forward-thinking work culture.
If you’re ready to bring your energy, empathy, and excellence into a fast-moving, player-first environment – we’d love to meet you.
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