Partner Success Manager

We're looking for a commercially minded and relationship-focused Partner Success Manager to join our team and play a key role in the success and growth of our B2B partners.

In this role, you'll own the partner journey from the early stages of the sales process through onboarding, day-to-day relationship management, retention, and growth. You'll work closely with partners to understand their business goals, help them get the most value from our platform, and identify opportunities to grow our collaboration.

You'll also work cross-functionally with our Sales, Product, CRM, and Technical teams to ensure a seamless partner experience and help shape solutions based on partner needs and market trends.

If you enjoy building strong relationships, solving problems, working across teams, and combining customer success with commercial growth, we'd love to hear from you.

What you'll do

Build and grow partner relationships

• Own and manage relationships with a portfolio of B2B partners.
• Act as the main point of contact, building trusted and long-term relationships.
• Ensure a high level of partner satisfaction, engagement, and retention.
• Understand each partner's business objectives and help them get the most value from our platform.
• Identify opportunities to improve partner performance and drive sustainable growth.

Support the full partner journey

• Support pre-sales activities, including product demos, platform presentations, and solution discussions.
• Work closely with the Sales team during the deal-closing process to ensure a smooth handover.
• Lead and coordinate the onboarding of new partners, including setup, integrations, configuration, training, and documentation.
• Support partners throughout their lifecycle and proactively address challenges and opportunities.

Drive commercial growth

• Identify and develop upsell and cross-sell opportunities across products, features, tools, and markets.
• Propose actionable strategies to improve partner performance and strengthen the commercial relationship.
• Contribute to partner retention and long-term revenue growth.

Work cross-functionally and improve the product

• Collaborate with Product, Technical, CRM, and other internal teams to resolve partner issues.
• Gather partner feedback and translate insights into actionable recommendations.
• Participate in product discussions and represent partner needs, customer feedback, and market trends.
• Help improve internal processes and contribute to greater operational efficiency.

Keep things organized

• Maintain accurate account documentation, reporting, and partner records.
• Ensure partner activities are aligned with regulatory, legal, and internal company requirements.

What we're looking for

• A university degree in Business, Marketing, Economics, or a related field.
• At least 2 years of experience in Account Management, Customer Success, Sales, or a similar B2B-facing role.
• Experience in SaaS, digital platforms, or technology-driven businesses would be an advantage.
• A strong commercial mindset and a genuine interest in building client relationships.
• Excellent communication, presentation, and stakeholder management skills.
• The ability to manage multiple accounts and priorities effectively.
• Strong problem-solving skills and a proactive, hands-on approach.
• Analytical thinking and the ability to understand and interpret performance data.
• Experience working with cross-functional teams.
• Fluency in English, both written and spoken.
• Good working knowledge of MS Office, particularly Excel and PowerPoint.

Why join us?

We believe great people do their best work when they feel supported, challenged, and valued. Here's what you can expect:

• 25 days of paid annual leave
• Competitive compensation package
• Regular performance-based bonuses
• Food vouchers
• Transportation allowance
• Comprehensive "Luxury" health insurance package
• Company-provided life insurance
• Subsidized Multisport and CoolFit cards
• Access to online and in-person psychotherapeutic consultations
• Regular training and professional development opportunities
• Access to hundreds of paid courses through Udemy
• Sponsored external training and conferences
• Opportunities for professional and career growth

Interested?

If you're excited about building strong partnerships, driving business growth, and making a real impact on the success of our partners, we'd love to hear from you.

Apply now and join us on the journey!