Customer Success Consultant - South Korea, Bilingual

Who We Are

Coohom (ManyCore Tech) is a Spatial Intelligence company powered by AI and GPU clusters, dedicated to building a "Simulator of the Physical World." Our cutting-edge spatial intelligence technology is widely applied in real-time rendering for interior spaces, industrial manufacturing, and virtual world training. Recognized as one of the "Hangzhou Six Dragons," we welcome challenge-driven individuals to join us in exploring the infinite possibilities of spatial intelligence!

Key Responsibilities

1. Merchant Operations: Manage international SaaS business within the home furnishing industry (primarily for the South Korean market) referred by the sales department. Responsibilities include daily communication, troubleshooting, and collecting client needs/feedback to provide premium service through internal and external coordination.

2. Client Engagement: Enhance client stickiness and satisfaction through regular communication, on-site visits, and other operational strategies to maintain strong long-term partnerships.

3. Project Implementation: Gain deep insights into client status and requirements to provide professional, customized project solutions; guide clients toward deep cooperation and drive Customer Success.

4. Retention & Upselling: Drive contract renewals and identify potential client needs to provide value-added services.

5. Data Analysis: Take ownership of metrics such as tool adoption and user activity; utilize data to identify pain points, analyze operational effectiveness, and provide strategic solutions.

6. Product Influence: Maintain a product-centric mindset to guide and drive product iterations and ensure successful feature implementation.

Qualifications

1. Language & Travel: Proficient in Korean (Native or bilingual proficiency) Chinese/English (Business proficiency) Ability to travel domestically and internationally as needed.

2. Core Competencies: Exceptional communication and logical thinking skills with a "big-picture" perspective. Goal-oriented with disciplined process management habits.

3. Professional Experience: 3+ years of experience in SaaS sales (New Business) or Customer Success within the home furnishing/interior design industry. Experience managing large-scale key accounts with a mature strategic mindset for client operations.

4. Soft Skills: Proactive and agile learner with an innovative mindset. Demonstrates patience, strong service awareness, and a deep sense of responsibility toward clients. High resilience under pressure, a collaborative team player, and a willingness to share knowledge. Proven success in project advancement or client services is required.

5. Corporate Background: Experience in medium-to-large-scale enterprises is preferred, with professional work habits and values that align with Coohom’s culture.