Customer Success Manager

Bigabid is an innovative technology company led by data scientists and engineers devoted to mobile app growth. Our proprietary ad platforms powered by machine learning are the outcome of that devotion.

We deliver valuable results and insights for a fast-growing clientele of major app developers using elite programmatic user acquisition and retargeting technologies. Our ever evolving, state-of-the-art machine learning platform targets high value users in real-time at their peak potential to ensure our client’s app growth.

As a Customer Success Manager, you will join as our first CSM hire in Korea and take the lead in building our presence in this strategic market from the ground up. you will be instrumental in driving revenue-generating growth and retention initiatives. You will work on a global scale to grow Bigabid's business in Korea while ensuring our client’s success.

With product expertise, you will share best practices and recommendations with clients. With client expertise, you will advocate for Bigabid’s client base to help guide internal strategy.

Bigabid is a fantastic place to work. We reward talent. Our employees support each other to advance individually and as a team. Most of all, we exceed our client’s expectations while still having fun.

Responsibilities:

• Customer Onboarding – create a smooth and easy onboarding experience for our clients.
• Ensure ongoing monthly client budgets are maintained, fulfilled, and scaling.
• Closely collaborate between our clients, product, and sales team
• Identify new business opportunities by up-selling and cross-selling across several products within the Bigabid suite of ML technologies
• Provide clients with reporting and delivery analysis
• Customer Advocacy – create value for the client in the form of case studies, product reviews, surveys, etc.
• Innovation – work with the product to understand the needs of our clients
• Ongoing client communication and relationship building.

Requirements:

• Minimum 3 years of experience as a customer success manager - Must
• Experience in the Ad-tech industry- Must
• Working with the Gaming industry - Must
• Have exceptional client management skills
• Knowledge and experience with programmatic user acquisition or retargeting
• Familiar with executing daily campaign management, with sufficient experience in managing and optimizing campaigns, and capable of accurately presenting results through data.
• Team player with a “can do” attitude
• Ability to understand complex technology and explain it simply
• Native-level Korean (spoken & written) and business-fluent English.
• Dynamic, fun-loving, and yet driven! We believe in working hard while keeping a great atmosphere.

Excerpt:

Be an advocate for our customers and guide our internal strategy. Work on a global scale to grow Bigabid's business in APAC, with customer's goals in mind