Customer Success Manager

Customer Success Manager (Korea)

Remote (Seoul, South Korea) | SaaS | Customer Success | Enterprise Accounts

An international SaaS business is looking for a Customer Success Manager to take ownership of a portfolio of enterprise and higher education customers across Korea and the wider APAC region.

This is not a traditional account management role.

You'll be responsible for using customer usage data to proactively improve adoption, identify churn risks before they occur and help customers maximise value from the platform. Working closely with Product, Support and Sales, you'll become the regional customer advocate while building scalable customer education resources.

You'll be responsible for

• Managing strategic enterprise customer relationships across Korea and APAC
• Monitoring product usage and customer health metrics
• Identifying churn risks and creating proactive success plans
• Driving customer adoption and feature utilisation
• Running customer health reviews
• Building customer education content, training guides and self-service resources
• Acting as the voice of the customer internally
• Working with Product, Support and Sales to improve customer outcomes
• Managing NPS feedback and customer satisfaction initiatives

We're looking for someone with

• 3-7+ years Customer Success experience within SaaS
• Enterprise customer management experience
• Experience managing renewals, adoption or customer health
• Strong analytical mindset
• Comfortable working with CRM and customer success platforms
• Excellent communication skills

Nice to have

• Japanese language skills
• EdTech experience
• LMS or Learning Technology experience
• Salesforce
• ChurnZero
• Gainsight
• Customer Education experience

Salary:

55,000,000 to 65,000,000 Korean Won with a 40% variable on top