HRIS Implementation & Customer Success Specialist

Implementation & Customer Success Specialist (HRIS)

We are looking for an Implementation & Customer Success Specialist to help companies successfully adopt KantorKu HRIS, from initial setup and onboarding to day-to-day usage after go-live.

You will work directly with HR teams to understand their processes, configure the system, migrate data, train users, solve operational issues, and make sure clients can use KantorKu smoothly.

This role combines HRIS implementation, customer success, and hands-on problem solving:

• Understand each client's HR, attendance, leave, payroll, and employee administration processes.
• Configure KantorKu HRIS based on client requirements.
• Assist clients with employee data preparation, migration, and validation.
• Guide clients through attendance, payroll, leave, approval workflow, and other HRIS setup.
• Troubleshoot product and operational issues raised by clients.
• Work with Product and Engineering teams when issues require technical investigation or product changes.
• Support clients after go-live and ensure they can operate the system independently.

• Bachelor's degree in any field.
• Min. 2 years of experience in one or more of the following:
• Customer Success
• SaaS implementation
• Software onboarding
• HRIS implementation
• HR operations
• Payroll operations
• Account management
• Customer support for B2B software
• Comfortable communicating directly with HR teams and corporate clients.
• Strong problem-solving skills and able to investigate issues systematically.
• Detail-oriented, especially when working with employee, attendance, or payroll data.
• Comfortable working with Excel or Google Sheets.
• Able to learn software products and business processes quickly.
• Able to manage multiple clients, deadlines, and follow-ups at the same time.
• Clear written and verbal communication skills in Bahasa Indonesia.
• Comfortable working in a fast-moving environment where processes continue to improve.

• Experience using or implementing HRIS, payroll, attendance, ERP, accounting, or other B2B SaaS products.
• Understanding of Indonesian HR and payroll processes.
• Experience handling client onboarding or implementation projects.
• Strong Excel or Google Sheets skills, including formulas and data cleaning.
• Experience working closely with Product or Engineering teams.

You may be a good fit if you:

• Like solving client problems instead of simply forwarding them to another team.
• Can explain technical or operational topics in simple language.
• Are comfortable checking data carefully before concluding that something is wrong.
• Follow up proactively without needing to be reminded.
• Can stay organized while handling several clients at different implementation stages.
• Care about getting clients fully operational, not just completing a checklist.