Customer Success Manager - Upstream

The Team:

The Asia Pacific Customer Success Team operates as trusted advisors to upstream oil & gas customers across the region, leveraging S&P Global Energy's industry-leading solutions to drive measurable business outcomes. Our collaborative team values expertise, innovation, and a global mindset in delivering exceptional customer experiences that foster long-term partnerships.

Responsibilities and Impact:

• Drive strategic customer relationships across upstream oil & gas accounts, ensuring maximum adoption and retention of S&P Global Energy solutions
• Lead comprehensive customer onboarding programs and deliver targeted training to optimize client workflows and accelerate time-to-value
• Proactively monitor customer health metrics and satisfaction levels, identifying expansion opportunities that drive revenue growth and deepen partnerships
• Serve as the primary customer advocate, coordinating cross-functional teams to resolve escalations and deliver seamless service experiences
• Conduct regular business reviews and strategic on-site engagements to assess performance, gather insights, and recommend solutions that enhance operational outcomes
• Leverage advanced analytics and emerging technologies to provide data-driven insights that improve customer experience and drive adoption of innovative energy solutions

What We're Looking For:

Basic Required Qualifications:

• Extensive experience in upstream oil & gas industry with an operator, service company, or energy consulting firm
• Fluency in English and Bahasa Indonesia with strong written and verbal communication skills for diverse stakeholder engagement
• Proven track record in customer-facing roles with demonstrated expertise in relationship management, training delivery, and strategic account growth
• Technical proficiency with data visualization platforms (such as Power BI, Tableau, or Qlik) and advanced Microsoft Office suite capabilities
• Ability to travel within the Asia Pacific region to support customer engagements and business development activities

Additional Preferred Qualifications:

• Experience with API integrations, cloud platforms (such as AWS, Azure, or Google Cloud), and data analytics technologies including machine learning applications
• Familiarity with AI technologies and their practical applications in customer success, predictive analytics, or energy industry solutions
• Proficiency with CRM platforms and customer success management tools for data-driven insights
• Multilingual capabilities beyond English and Bahasa Indonesia, particularly other regional languages within the Asia Pacific market