Director of Customer Experience Operations

Headway Director of Customer Experience Operations 43 Minutes AgoSaved Remote USA 160K-250K Annually Expert/Leader 160K-250K Annually Expert/LeaderConsumer Web • Healthtech • Professional Services • Social Impact • SoftwareLead Headway’s customer experience operation across Agent Success, Customer Care, Programs, and Systems, managing over 100 employees and 800 partner agents. Own end-to-end support quality, performance, staffing, forecasting, costs, training, QA, procedures, systems, and AI-enabled automation. Partner with Product and R&D to improve customer experience and reduce support demand while developing a high-performing leadership team.Top Skills: AIAutomation